About BCI
Our Firm
Business Consulting Innovators, Inc. (BCI) is a market research firm that provides data and insights to enhance clients’ marketing and sales strategies. Our mission is to significantly increase the value of our client organizations.
WHY BCI
We help clients to identify their most pressing challenges, capitalize on opportunities, and transform their businesses. And we measure our success by our clients’ results. Among the many strengths that distinguish BCI in the marketplace:
Experienced
Extensive experience by skilled professionals
Results-driven
Consistently deliver high value solutions
Customer-oriented
Communicate often and use satisfaction surveys
Best practices
Implement ITIL, PMBOK, CMMI, etc.
Our core values of passion for results, partnership and teamwork, commitment to quality, and honesty and integrity have helped define the character of our company, guiding our actions and interactions with others. And they have helped us to build enduring relationships based on trust. We provide consistently superior services and our firm’s absolute commitment to client satisfaction strengthens and extends our relationships.
Patrick Behan is the founder and president of BCI and has over 30 years’ consulting experience. Mr. Behan earned an MBA, a Bachelors of Science in Marketing, and is a Certified Analytics Professional (CAP) with the Strategic and Competitive Intelligence Professionals (SCIP). His other certifications include Information Technology Infrastructure Library (ITIL) v.3 Foundation, Six Sigma Green Belt – Information Technology, Business Analysis Master, and Project Management Professional (PMP). Please see his biography for more information.
OUR CORE COMPETENCIES
BCI supports organizations in meeting the dynamic needs of the marketplace and maintaining a competitive edge. BCI utilizes best practices approaches (PMBOK, ITIL, ISO, CMMI, etc.) to create custom solutions based on unique client needs. We are agents of change that generate the greatest value for our clients by providing management consulting services in three areas:
In collaboration with each client, we take a disciplined approach to increasing organizational value. We develop an action plan for improving the organization, marshal the resources to implement the plan and ensure that the solutions achieve tangible, bottom-line results.
MISSION
Our mission is to significantly improve the value of our client organizations by providing superior market research services. We provide insights so they can advance their business vision, achieve their objectives, and increase customer satisfaction.
VALUES
Our core values have helped define the character of our company and they are embedded in our culture. They guide the way we do business, regardless of changing market conditions. We believe that the way we achieve our corporate objectives is as important as the objectives themselves. In fact, we consider our core values to be the foundation of our success, and they are described below.
OUR CODE OF ETHICS
We follow the Insights Association’s code of standards and ethics for marketing research and data analytics professionals. The Code is based on the following principles:
- Respect the data subjects and their rights as specified by law and/or by the Code.
Be transparent about the collection of Personally identifiable information (PII) and only collect PII with consent and ensure the confidentiality and security of PII. - Act with high standards of integrity, professionalism and transparency in all relationships and practices, and
- Comply with all applicable laws and regulations as well as applicable privacy policies and terms and conditions that cover the use of data subjects’ data.
OUR SOCIAL RESPONSIBILITIES
BCI makes a difference, whether it be delivering outstanding research to organizations, volunteering in our communities, or assisting charities. Responsible and active corporate citizenship is fundamental to BCI’s character and the way we operate. It is anchored in our core values and is reflected in the actions of our staff.
BCI has contributed to The Children’s Inn at the National Institutes of Health (NIH), a home for sick children and their families. NIH is the world’s premier biomedical research facility and children come from all over the world to NIH to receive groundbreaking medical treatment for illnesses such as cancer, heart, lung, blood, bone and growth disorders, mental illnesses, and HIV infection.
The Inn provides a healing environment and offers recreational, therapeutic, wellness, educational, and spiritual programs. Since it opened in 1990, more than 15,000 seriously ill children and their families have made 60,000 visits to The Inn.
BCI has provided financial resources to the Maryland Center for Veterans Education and Training (MCVET). MCVET’s mission is to “provide homeless veterans and other veterans in need with comprehensive services that will enable them to rejoin their communities as productive citizens.”
BCI has also supported Disabled American Veterans (DAV), a non-profit charity dedicated to building better lives for America’s disabled veterans and their families. DAV’s Voluntary Services Program operates a network of volunteers who provide veterans free rides to and from VA medical facilities and improve the care and morale of sick and disabled veterans.